The Retail Outsource Group

Wireless Retail District Manager

7 days ago(1/11/2018 12:21 PM)
Job ID
2018-12562
# of Openings
1
Advertised Category
Management
Project Classifier
MSO USA

Overview

Mobile Store Operators is currently on the search for an experienced District Manager. Overall responsibilities include the management and supervision of a group of wireless retail locations including, but not limited to, P&L’s and budgets, store operations and compliance, personnel management, and the delivery of excellence in customer service and satisfaction.

Qualifications

  • Bachelor’s degree in business with a concentration in management or marketing is strongly desired or the equivalent of a high school diploma and five (5) years wireless industry experience and two (2) years of sales experience
  • Strong knowledge and understanding of multiple wireless carriers’ products and services
  • Experience in multi-unit management is highly desired Strong capacity and enthusiasm for continuous learning and training in an industry that is constantly changing
  • Strong management and leadership capabilities are essential in this role Strong customer service orientation in delivering and excelling in customer satisfaction
  • Ability to identify and drive sales performance to exceed objectives
  • Strong time management skills and ability to multi-task
  • Proficiency in Microsoft Office including Word, Excel, and PowerPoint
  • Ability to write well-written professional communication across the business including business plans, emails, and other documents as deemed necessary
  • Great interpersonal communication skills and the ability to work with minimal supervision Cognitive ability to make timely, sound and effective business decisions
  • Ability to adhere to “retail” hours and willingness to work nights and weekends is a must
  • Ability to travel as needed
  • Other duties as assigned related to the position or business operations.

Responsibilities

  • Manages all reporting metrics and results for each retail location
  • Works to continually drive success by monitoring and driving the store locations’ progression towards meeting sales, staffing, retention and delivery of revenue generating goals
  • Manages all program logistics in coordination with TRO cross functional departments (HR, Finance, IT and subsidiary companies as needed)
  • Assists with the selection of potential retail sites, setting up and opening new retail locations and collaborating with other
  • District Managers to grow markets as needed
  • Effectively manages store locations’ P&L’s for consistent results of meeting and exceeding sales, operations and budget goals within established guidelines
  • Identifies, hires and develops store managers and store personnel through effective hiring strategies that meet the right skill set for all positions and maintains a “bench” of qualified candidates for backfill
  • Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom style training 
  • Develops and maintains performance expectations and action plans for all direct reports Manages employee performance, serves as coach and mentor and administers corrective actions and terminates personnel as deemed necessary
  • Provides leadership, motivation, direction, guidance, and the support necessary to achieve company, customer, and client program objectives while driving increased employee engagement
  • Sets, maintains and monitors personnel work schedules
  • Manages inventory and assets
  • Manages physical facilities for brand compliance and assures proper appearance and functionality of POP displays and electronic equipment
  • Collaborates and partners with T-Mobile on business operations matters
  • Maintains a high level of knowledge and understanding of multiple wireless carriers’ products and pricing models, as well as, each carrier’s competitive advantages
  • Manages and drives top performance results through promoting T-Mobile products to customers
  • Serves as lead in handling and resolving customer issues and escalations
  • Participates and collaborates with Human Resources in the effective management of employee relations matters
  • Upholds and reinforces all company policies, practices and procedures
  • Reinforces proper dress code and professional appearance at all times
  • Reports store issues, challenges and successes to upper management in a timely manner
  • Participates in and conducts trainings, conference calls, meetings and other business related events
  • Reinforces a culture of world-class customer service delivery each and every day
  • Effectively develops and maintains positive relationships with store personnel, management, partners and vendors
  • Communicates daily via email and phone with the leadership and field team to ensure they are on track with objectives
  • Gathers in-market and out-of-market competitive intelligence and communicates information to leadership team in order to develop effective business strategies
  • Ensures the timely completion of various administrative responsibilities

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