The Retail Outsource Group

  • Wireless Retail District Manager - Southwest, FL

    Job Post Information* : Posted Date 1 month ago(1/21/2020 11:03 AM)
    Job ID
    # of Openings
    Advertised Category
    Project Classifier
  • Overview


    MSO_New Logo_Yellow


    Join the #1 winning team for T-Mobile and be part of an amazing team! 

    We need a superstar over our Southwest Florida stores with TMO experience.

    Overall responsibilities for the management and supervision of a group of wireless retail locations including, but not limited to, P&L’s and budgets, store operations and compliance, personnel management, staffing and the delivery of excellence in customer service and satisfaction.


    • Bachelor’s degree in business with a concentration in management or marketing is strongly desired or the equivalent of a high school diploma and five (5) years wireless industry experience and two (2) years of sales experience
    • Strong knowledge and understanding of multiple wireless carriers’ products and services
    • Experience in multi-unit management is highly desired Strong capacity and enthusiasm for continuous learning and training in an industry that is constantly changing
    • Strong management and leadership capabilities are essential in this role Strong customer service orientation in delivering and excelling in customer satisfaction
    • Ability to identify and drive sales performance to exceed objectives
    • Strong time management skills and ability to multi-task
    • Proficiency in Microsoft Office including Word, Excel, and PowerPoint
    • Ability to write well-written professional communication across the business including business plans, emails, and other documents as deemed necessary
    • Great interpersonal communication skills and the ability to work with minimal supervision Cognitive ability to make timely, sound and effective business decisions
    • Ability to adhere to “retail” hours and willingness to work nights and weekends is a must
    • Ability to travel as needed
    • Other duties as assigned related to the position or business operations.


    • Manages all reporting metrics and results for each retail location
    • Works to continually drive success by monitoring and driving the store locations’ progression towards meeting sales, staffing, retention and delivery of revenue generating goals
    • Manages all program logistics in coordination with TRO cross functional departments (HR, Finance, IT and subsidiary companies as needed)
    • Assists with the selection of potential retail sites, setting up and opening new retail locations and collaborating with other
    • District Managers to grow markets as needed
    • Effectively manages store locations’ P&L’s for consistent results of meeting and exceeding sales, operations and budget goals within established guidelines
    • Identifies, hires and develops store managers and store personnel through effective hiring strategies that meet the right skill set for all positions and maintains a “bench” of qualified candidates for backfill
    • Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom style training 
    • Develops and maintains performance expectations and action plans for all direct reports Manages employee performance, serves as coach and mentor and administers corrective actions and terminates personnel as deemed necessary
    • Provides leadership, motivation, direction, guidance, and the support necessary to achieve company, customer, and client program objectives while driving increased employee engagement
    • Sets, maintains and monitors personnel work schedules
    • Manages inventory and assets
    • Manages physical facilities for brand compliance and assures proper appearance and functionality of POP displays and electronic equipment
    • Collaborates and partners with T-Mobile on business operations matters
    • Maintains a high level of knowledge and understanding of multiple wireless carriers’ products and pricing models, as well as, each carrier’s competitive advantages
    • Manages and drives top performance results through promoting T-Mobile products to customers
    • Serves as lead in handling and resolving customer issues and escalations
    • Participates and collaborates with Human Resources in the effective management of employee relations matters
    • Upholds and reinforces all company policies, practices and procedures
    • Reinforces proper dress code and professional appearance at all times
    • Reports store issues, challenges and successes to upper management in a timely manner
    • Participates in and conducts trainings, conference calls, meetings and other business related events
    • Reinforces a culture of world-class customer service delivery each and every day
    • Effectively develops and maintains positive relationships with store personnel, management, partners and vendors
    • Communicates daily via email and phone with the leadership and field team to ensure they are on track with objectives
    • Gathers in-market and out-of-market competitive intelligence and communicates information to leadership team in order to develop effective business strategies
    • Ensures the timely completion of various administrative responsibilities


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.